Job description

1. Job Purpose

Planning, designing, and implementing procedures for critical enterprise systems. Managing the day-to-day operations of a MDC's computer and network systems, developing new application and system implementation plans, and establishing guidelines for installing and managing the organization's computer operating systems. Ensure the security of computer systems by preventing unauthorized use, user abuse, and acts of nature.

2. Main Tasks & Accountabilities

Task Description

Main Roles & Responsibilities • Manage all user connections and issues, print network, server environment and supplies.

• Design, implement, and manage a network and domain extension in a remote location via a secure VPN link.

• Manage backup and antiviral security.

• Achieve optimal operations and functioning by overseeing continuous improvement initiatives to existing infrastructure, applications, systems, and software.

• Maintain and monitor support for all TCP/IP network configurations.

• Configure and maintain DNS servers for the internal network as well as the public DNS for the corporation.

• Perform day-to-day management of system applications and services (NTP, DNS, LDAP, etc..).

• Configure and troubleshot TCP/IP connectivity issues.

• Direct remote site OS upgrades.

• Providing training to new-hires.

• Maintain computer networks and relate computing environments which include computer hardware, systems software, applications software, and all configurations.

• Develop architecture design and develop and perform systems administration for highly complex systems supporting multiple business units.

• Improve Business Continuity and Disaster Preparedness by planning, implementing, and controlling the backup infrastructure.

• Develop a backup process to ensure integrity and reliability of backups, correcting existing problems.

• Manage end user access to PC's.

• Collaborate with other ICT team members on various projects and initiatives using accepted methodologies.

• Determine optimal application/system performance.

• Install and configure software, monitor system performance and tuned system parameters as needed, user support and documentation.

• Train junior technicians in computer and system performance evaluation and assessment.

• Perform Active Directory and Microsoft user account administration which includes creating and deleting accounts and modifying group memberships.

• Administrate users' accounts, computers, security, and distribution groups using Microsoft Active Directory to make necessary modifications.

• Utilize Active Directory Group Policy environment security features as required for any related project.

• Perform Project Management assignments related to the development, analysis, modification, tracking, and implementation information processing standards.

• Develop and maintain technical support documentation including support guides and knowledge-based articles.

3. Main Contacts and Working Relationships

Internal IT Infrastructure Lead, Technology Manager, Head of Departments.

External Vendors, Suppliers, agencies etc.

4. Person Specification (Qualifications, Knowledge & Experience)

Education Level – Minimum Requirement • Bachelor’s degree in computer science / computer engineering / information technology.

Professional Qualifications

• Professional certification in networking / IT security

• Advanced computer skills 

Work Experience • Overall 6 years of experience in same field.

Job Specific Skills • Good knowledge of IT design and its components.

• Assist in the development of IT plans and their implementation.

• Project management experience preferred.

• Excellent written & verbal communication / presentation skills.

• Team player with excellent motivational skills.

Generic Skills

• Must be alert, strive for accuracy, and have ability to exercise independent thinking and judgment, be a self- motivator, and attention to detail

• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

• Integrity, discretion, and loyalty

5. Position Location

• Based in Muscat Office.