Job description

Job Purpose   

Guide the business by providing support to ERP troubleshooting, ERP projects and monitoring of the ERP IT operations. Provides support for Enterprise Resource Planning (ERP) implementation as well aid in on-going query resolution for the systems. Providing technical support using software and other managing procedures. Checking and upgrading software used by MDC to manage workflows. Design, change, and implement processes. Collect data for improvements that may be applied and manage the team chosen to execute improvements. Monitor for any concerns that may arise while the enhancements are occurring and work on solutions to improve.

Incumbent will provide support for one or more areas of complex ERP projects requiring specialized technical knowledge and assist in ensuring that ERP system improvements are successfully implemented and monitored to increase efficiency eventually.

Main Tasks & Accountabilities

•          Evaluating user needs and system functionality and ensuring that IT facilities deliver based on such requirements

•          Leads the implementation of new organizational processes aligned with ERP configuration.

•          Supports Business process re-engineering to meet the organization’s goals and reduce costs while deploying latest technologies

•          Coordination of the project management Processes for ERP projects

•          Leads the implementation of new organizational processes aligned with ERP configuration.

•          Supports Business process re-engineering to meet the organization’s goals and reduce costs while deploying latest technologies

•          Preparation and administering project plans and coordination of the project management processes.

•          Develop and maintain the project library, filing, recording, and reporting systems.

•          To lead and manage project enquiries.

•          Ensure the agreed project management methods, standards and processes are maintained throughout the project lifecycle.

•          Assist the Project Manager and Team Managers in the production and maintenance of project plans.

•          Co-ordinate the production of all reports and produce project summary reports.

•          Set up and maintain worksheets for recording project costs.

•          Advise and assist project team members in the application of project procedures, disciplines and recording and reporting standards.

•          Maintain risk and issue logs and change control records.

•          Develop and support effective communication mechanisms between the project teams.

•          Provide support to users.

•          Develop workflow and send notifications to users.

•          Develop a test plan and execute that test plan for the end-to-end payroll process.

•          Involve in UAT (user acceptance tests) with business to validate different test scenarios.

•          Resolve the various issues raise by the core user in UAT and issue log maintenance.

•          Develop test plans to ensure integrity of financial management data capture.

•          Develop and facilitate training programs for each module.

•          Administer and monitor development/test and production for ERP servers.

•          Participate in developing/supporting applications to assist the business in ERP activities.

•          Conduct regular training sessions for managerial and operations staff.

•          Design business process and application configuration for ERP applications based on industry best practices. Gather and submit information according to the requirements and business processes of MDC.

•          Roll-out and coordinate end-user training and support requirements.

•          Interact with end-users for analyzing the issues and solving it as per SLAs defined. Document, track, and monitor end user problems to ensure coordination of resolution adheres to SLA.

•          Manage ERP system implementations by providing strong project management including HR/Payroll systems.

•          General system administration and project management for upgrades and system expansions.

•          Lead implementations, migrations, and system upgrades of ERP software.

•          Develop custom reports, forms, and workflows in all major modules.

•          Create new setups in the production system.

•          Work closely with business to facilitate/do map-gap analysis, solution design and testing activities.

Education Level –    Minimum Requirement   

•          B.Tech. in computer science or any degree in Information Technology from a reputed university

Professional Qualifications

•          SAP, Oracle, Sage Certification is Preferable

Work Experience        

•          6 years of experience in a similar position  

•          Preferable to have experience with ERP implementation and maintenance.

•          Strong understanding of the Middle East markets

Job Specific Skills       

•          Good knowledge of IT design and its components

•          Assist in the development of IT plans and their implementation

•          Project management experience preferred

•          Excellent written & verbal communication / presentation skills

•          Team player with excellent motivational skills

Generic Skills

•          Must be alert, strive for accuracy, and have ability to exercise independent thinking and judgment, be a self- motivator, and attention to detail

•          Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

•          Integrity, discretion, and loyalty

Position Location 

•          Based in Muscat Office.

•          Travel domestic and international.