Job description

Job Purpose   

The Technology Support Officer is responsible for configuring software and hardware, setting up printers and routers, repairing equipment, and providing user support for computer networks. The role involves implementing innovative technologies, preparing reports, and developing action plans in response to system or network issues.

The incumbent will carry out installations and upgrades of devices and systems to ensure optimal performance, while adhering to internal policies and guidelines. Responsibilities include monitoring inventory levels, negotiating with suppliers to secure cost-effective yet high-quality materials, and documenting progress through reports. These reports will capture the resolution of technical issues, identify root causes of failures, and recommend preventive strategies to avoid recurrence.

Main Tasks & Accountabilities

• Resolve system problems and configure OS and applications software programs
• Evaluate problems with printers and computers and creatively develop solutions.
• Provide administrative support for windows operations systems and network servers.
• Provide support and work with ICT Helpdesk Admin team on installations and configurations.
• Perform numerous troubleshooting calls on users’ laptops and desktops used in MDC environment.
• Hardware and software configuration, email sync, desktop utility, and support.
• Observe proper security policy and MDC compliance.
• Answer phone and email inquiries.
• Utilize RDP for desktop support issues for office in all locations.
• Run diagnostics on both desktop and laptop to pinpoint the problem and correct any issues.
• Determine network usage, disk space availability, and devices functions.
• Train ICT Helpdesk Admins and any new joiner.
• Manage ICT inventory.
• Connect computers and to MDC network.
• Assist all ICT teams.
• Calculate statistics on help desk tickets and compile monthly reports
• Solve technical issues with users’ workstations, laptops, and electronic equipment.
• Provide troubleshooting and maintain printers.
• Maintain company computers and printers.
• Perform initial setup and continuous maintenance of users’ devices.
• Provide technical support and expertise related to computer technology to all users.
• Troubleshoot network and computer issues.
• Perform hardware and software maintenance.
• Troubleshoot and correct hardware/software.
• Assist with the maintenance and operation of workstations.
• Monitor and operate computer equipment and Handheld, perform routine maintenance that includes cleaning hardware.
• Provide assistance to the ICT department in updating and replacing desktop hardware and software.
• Resolved problems regarding hardware, software, connectivity and recommended new technologies as needed.
• Remove and replace defective hardware components.
• Support includes specifications, installations and testing of computer systems and peripherals within established guidelines.

• 3. Main Contacts and Working Relationships

  All Internal Employees

  External Vendors, Suppliers, agencies etc.

  4. Person Specification (Qualifications, Knowledge & Experience)

  Education Level – Minimum Requirement • Diploma in Computer Science / Computer Engineering / Information Technology

  • Courses in networking preferred

  Work Experience •  2  years of experience in a same field. 

  Job Specific Skills • Good knowledge of IT design and its components.

  • Assist in the development of IT plans and their implementation.

  • Excellent written & verbal communication / presentation skills.

  • Team player with excellent motivational skills.

  Generic Skills

  • Must be alert, strive for accuracy, and have ability to exercise independent thinking and judgment, be a self- motivator, and attention to detail

  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

  • Integrity, discretion, and loyalty

  5. Position Location

  • Based in Muscat Office and travelling to all depots in Oman.