Job description

The Quality Manager is responsible for leading all quality assurance, food safety, and regulatory compliance functions across AMDC's dairy manufacturing operations. The role ensures that products consistently meet Omani and international food safety standards, that HACCP-based management systems are implemented and maintained, and that the company's quality culture is embedded at every level of the operation. The Quality Manager reports directly to the AGM/ Acting CEO and works closely with the supply chain, production, and commercial teams. 

KEY RESPONSIBILITIES

• Lead and manage the Quality Assurance and Quality Control teams across plant and Milk Collection Centre (MCC) operations.
• Design, implement, and maintain the company's Food Safety Management System (FSMS) in compliance with Omani Food Safety Law and international standards (ISO 22000 / HACCP).
• Oversee all HACCP plans, Critical Control Point (CCP) monitoring, and corrective action processes.
• Manage the QC laboratory: calibration schedules, test accuracy, raw milk acceptance criteria, and finished product release.
• Conduct and coordinate internal audits, management reviews, and third-party certification audits.
• Lead root cause analysis and CAPA (Corrective and Preventive Action) for non-conformances, customer complaints, and product recalls.
• Establish and enforce raw milk quality specifications at Hajeef, Ghado, and Zeek MCCs; liaise with the CSCO on supplier quality performance.
• Manage cold chain compliance; ensure pasteurization, chilling, and storage parameters are within validated limits.
• Develop and deliver quality training programs for production and MCC staff.
• Prepare quality KPI reports and present findings to the Acting General Manager monthly.
• Ensure compliance with Oman Ministry of Agriculture, Fisheries & Water Resources (MAFWR) and relevant municipal health authority requirements.
• Support new product development (NPD) initiatives from a quality and food safety perspective.

QUALIFICATIONS & EXPERIENCE

•    Bachelor's degree in Food Science, Food Technology, Dairy Science, Microbiology, or a related discipline. A Master's degree is an advantage.
•    Minimum 7 years of progressive experience in quality assurance within a food or dairy manufacturing environment.
•    Lead Auditor certification in ISO 22000, FSSC 22000, or equivalent GFSI-recognized scheme.
•    Formal HACCP training and practical implementation experience (mandatory).
•    Experience with Omani or GCC food safety regulations is strongly preferred.
•    Proven ability to manage and develop a technical team.
•    Proficiency in English; Arabic is an advantage.

KEY COMPETENCIES
•    Technical rigour and attention to detail in laboratory and process environments.
•    Strong leadership and team development capability.
•    Analytical thinking and structured problem-solving (RCA / CAPA).
•    Clear communication with management, operational staff, and external auditors.
•    Ability to build a quality-first culture across diverse teams.

AUTHORITY & DECISION RIGHTS
•    Authority to place product on hold or initiate a product recall pending GM approval.
•    Authority to reject non-conforming raw milk or packaging materials.
•    Approval authority for QC laboratory procedures and HACCP documentation.